You may refund if you are not satisfied with the received products within 30 days from the invoice date.
The shipping and packaging cost for returning the product are born by buyers. We are not liable to cover your return shipping and packaging cost unless it is a result of our error such as wrong product. You shall return the product in its original condition. You should expect to receive your refund up to four weeks upon arrival of the returned products to our office. A notification will be send to you via email. |
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Please follow the instructions below when returning merchandise.
1. Login to your account.
2. Click on view RMAs under Orders section. Follow the instructions.
2. Package the products carefully for return shipment. We recommend using a bubble envelope or box.
3. For your protection, we recommend that you send your returns by insured US mail, UPS or FedEx.
4. Return the products within 30 days of the invoice date to:
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Fili & Gilani Jeweler-Returns
A39-2, Jalan PJU 3/36,
Parkville Ville Townhouse,
47800 Sunway Damansara,
Selangor Darul Ehsan,
Malaysia. |
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| 5. If you have any questions or concerns, e-mail us at customerservice@filigilani.com or call customer service Monday through Friday, 9 a.m. to 5 p.m. GMT, at +6017-3064445. |
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